Introduction
These Provider Terms apply to independent service providers, partners and vendors listing or accepting bookings through AmbLife.com, operated by Gnext Technologies.
Provider Identity and Documents
Providers must submit accurate business identity, contact information and required documents during onboarding. AmbLife may verify submitted documents and information but verification does not guarantee future performance.
- Valid identity and business registration documents as applicable.
- Applicable licence, registration or qualification documents for the service category.
- Accurate service area, pricing and availability information.
Service Delivery Responsibility
Providers are solely responsible for service delivery, personnel, equipment, vehicles, professional conduct, timeliness, safety and compliance with applicable laws and regulations.
Pricing, Availability and Booking Acceptance
Providers must maintain accurate pricing and availability. Confirmed bookings must be honoured unless cancellation is permitted under applicable policy or due to force majeure.
Providers must communicate promptly with customers regarding delays, rescheduling or service issues.
Commission and Payments
Commission, settlement and payment terms between AmbLife and the provider are as agreed in the partner onboarding or separate agreement. Advance amounts collected by AmbLife are handled as per the applicable booking and payment flow.
Balance amounts, where applicable, are payable directly by the customer to the provider unless otherwise stated.
Customer Data Confidentiality
Providers may receive customer information solely for booking fulfilment and must not use it for unauthorized marketing or disclosure. Providers must comply with applicable data protection requirements.
Prohibited Conduct
- False, misleading or incomplete listings or pricing.
- Misuse of customer data or Platform systems.
- Circumventing Platform booking or payment flows where applicable.
- Harassment, fraud or illegal activity.
Complaints and Quality Issues
Providers must cooperate with AmbLife in resolving customer complaints and quality issues. Repeated complaints or policy violations may result in suspension or removal from the Platform.
Suspension and Removal
AmbLife may suspend or remove providers for policy violations, fraud, repeated service failures, legal non-compliance or other conduct harmful to users or the Platform.
Legal and Regulatory Compliance
Providers must comply with all applicable healthcare, transport, labour, tax and local laws. Indemnity and dispute provisions in any final provider agreement with AmbLife shall prevail where signed separately.
Contact
Partner inquiries: support@amblife.com; +91 72728 11811; Madhu Vihar, New Delhi, India.
Questions? Email support@amblife.com or visit our Contact Us page.
AmbLife.com is a healthcare services marketplace operated by Gnext Technologies. Services listed on the platform are provided by independent third-party service providers.