About AmbLife
AmbLife.com is a technology-enabled healthcare services marketplace operated by Gnext Technologies. The platform enables users to discover, compare and book services offered by independent third-party service providers.
Platform Operator
Gnext Technologies; Business Type: Proprietorship; GSTIN: [GSTIN]; Registered Address: Madhu Vihar, New Delhi, India; Support: +91 72728 11811; Email: support@amblife.com.
Role of AmbLife
AmbLife facilitates discovery, comparison, communication, booking and, where applicable, collection of booking advances. Unless expressly stated otherwise, AmbLife is not the direct provider of the booked healthcare or related service.
Independent Service Providers
The actual service is provided by the independent provider identified in the booking. Providers are responsible for service delivery, personnel, equipment, professional requirements, applicable licences or permits and compliance with applicable law.
Provider Verification
AmbLife may verify documents and information submitted during provider onboarding. Verified status does not guarantee or certify service quality, safety, professional performance, conduct or future availability.
Provider Information
Provider profiles may include business name, service area, contact details, experience, ratings, reviews, pricing, availability and relevant verification information.
Comparison and Pricing
AmbLife may display multiple providers for comparison based on price, availability, distance, experience, ratings, reviews, features and other relevant parameters. Prices may be provider-set, package-based, estimated or live quotations.
Booking
A booking is confirmed only when the applicable provider or Platform confirms it and required advance payment is successfully received where applicable. Customers must verify booking ID, service, date, time, address, provider and payment details.
Advance Payment
For applicable bookings, AmbLife may collect a booking advance. Where stated in the booking confirmation, the remaining balance is payable directly to the provider after completion of service via cash or online payment, as applicable.
Payment Information
Payments may be processed through third-party payment gateways. Users must provide accurate payment information and must not use unauthorized or fraudulent payment methods.
Cancellation and Refund
Cancellation and refund eligibility may depend on cancellation timing, service type, provider policy, provider acceptance, dispatch status and applicable AmbLife policy. See our Cancellation & Refund Policy for details.
Provider Cancellation or Failure
If a provider cancels or becomes unavailable, AmbLife may attempt to contact the provider, arrange an alternative provider where reasonably possible, assist with cancellation or process an eligible refund.
Ambulance Services
Ambulance services are provided by independent ambulance operators. Vehicle type, equipment and medical personnel vary by provider. Customers must provide accurate patient and service requirements.
Emergency Disclaimer
AmbLife is not a substitute for emergency medical services, hospitals, doctors or government emergency response services. In a life-threatening emergency, users should contact the appropriate emergency service or nearest hospital immediately.
Physiotherapy
Physiotherapy services are provided by independent physiotherapists or providers. AmbLife does not independently diagnose conditions or prescribe treatment.
Home Nursing
Home nursing services are provided by independent nursing providers, agencies or healthcare professionals. Scope depends on the selected provider and booking.
Service Quality and Provider Responsibility
The provider is responsible for actual service delivery, personnel, professional conduct, equipment, vehicle or service condition, timeliness, safety measures and legal compliance applicable to its service.
Limitation of Liability
To the maximum extent permitted by applicable law, AmbLife is not responsible for losses, injuries, delays, negligence, misconduct, omissions, service deficiencies or other acts or omissions arising directly from an independent provider. Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.
Service Delays
Estimated arrival or service times may be affected by traffic, road conditions, weather, provider availability, vehicle breakdown, emergencies, government restrictions and other circumstances beyond reasonable control.
User Responsibilities
Users must provide accurate information, valid contact details, correct addresses and service requirements, use authorized payment methods and not misuse the Platform.
Reviews and Ratings
Reviews must be genuine, relevant and based on actual experience. AmbLife may remove content that violates applicable law or these Terms.
Privacy and Data
Personal information is processed in accordance with the Privacy Policy. Relevant customer information may be shared with the selected provider for booking fulfilment.
Intellectual Property
AmbLife and Gnext Technologies own or license the Platform's brand, design, text, graphics, software, UI and other proprietary content unless stated otherwise.
Platform Availability
AmbLife does not guarantee uninterrupted or error-free operation and may experience maintenance, technical, hosting, network or third-party service interruptions.
Third-Party Services
The Platform may use third-party payment gateways, WhatsApp or communication services, maps, hosting, analytics and other technology services subject to their terms.
Fraud and Misuse
AmbLife may suspend or restrict accounts for fraud, payment abuse, false information, harassment, review manipulation, unauthorized access, illegal activity or Terms violations.
Force Majeure
AmbLife is not responsible for failure or delay caused by events beyond reasonable control, including natural disasters, severe weather, war, riots, government restrictions, strikes and major technical failures.
Grievance Redressal
Grievance Officer: [NAME]; Designation: Grievance Officer; Email: support@amblife.com; Phone: +91 72728 11811; Address: Madhu Vihar, New Delhi, India. Users should provide their Booking ID with complaints.
Modification of Terms
AmbLife may update these Terms for changes in services, technology, operations or law. Updated Terms will show a revised Last Updated date.
Governing Law
These Terms are governed by the laws of India. Subject to mandatory consumer rights and applicable law, disputes shall be subject to competent courts or authorities at New Delhi, India.
Severability
If any provision is invalid or unenforceable, remaining provisions continue to apply to the extent permitted by law.
Entire Agreement
These Terms together with the Privacy Policy, Cancellation & Refund Policy and applicable booking-specific terms govern use of AmbLife.
Contact
AmbLife.com; Operated by Gnext Technologies; GSTIN: [GSTIN]; Madhu Vihar, New Delhi, India; +91 72728 11811; support@amblife.com.
Questions? Email support@amblife.com or visit our Contact Us page.
AmbLife.com is a healthcare services marketplace operated by Gnext Technologies. Services listed on the platform are provided by independent third-party service providers.